Accommodation
Our facilities include 45 spacious runs with both an inside (2m x 1.5m x 8 foot high) and an outside section (2m x 1.5m x 6 foot high) that the dogs can access at all times. If you have multiple dogs, our runs are spacious enough to house two of your dogs together.
Each dog is provided with its own trampoline bed to sleep on. You may provide blankets and toys that your dog loves to play with (excluding bean bags). Please ensure all belongings are clearly labelled with your dog’s name and surname.
Warm in winter and cool in summer – our runs are perfect for your loved dogs all year round.
Runs are thoroughly cleaned on daily basis and once your dog leaves the kennels after their holiday with us, the run is sanitised with veterinary strength disinfectant ready for our next guests.
Exercise
There are 10 large grass lawn exercise yards where all dogs are exercised individually twice per day. Please note, for the safety and well being of all of the dogs in our care, we do not let your dogs exercise with any other dogs.
Diet and Nutrition
Sonza supplies all of your dogs daily nutritional needs.
If your dog is on a special diet, you are more than welcome to bring along their own food and we are more than happy to feed them as you request. Please ensure everything is clearly labelled with your dog’s name and surname.
Quality nutrition is essential for the health and well being of your pets and for this reason; we feed quality fresh food that does not contain any artificial flavours or colours, as well as good quality dry food.
Vaccinations
All dogs boarding at Sonza must be up to date with a current C5 vaccination.
Please ensure you bring proof of vaccination at the time of admission. For the safety and well being of all dogs, we will not board any dog that is unvaccinated. Failure to provide proof of current vaccination may result in your booking being cancelled if we are unable to verify the vaccination status of your dog.
Frequently asked questions
Will my dog be mixed with other dogs?
No. For the safety and well being of all dogs, we only house and exercise dogs together if they are from the same family. We do not let them interact with other dogs outside of your household.
What if my pet becomes unwell?
We have a fully equipped veterinary clinic on the premises with two full-time resident veterinarians. In the unlikely event that your dog became unwell whilst holidaying here, one of the veterinarians will examine your dog and notify you.
What if my dog is on medication?
We are more than happy to medicate your dog dog if it is on medication. There is an additional $5.00 per day fee for this service. Please ensure that any veterinary dispensed medication is in the original packaging with the label as dispensed by the veterinarian.
Can I come for an inspection prior to making a booking?
Absolutely. You are more than welcome to contact us during business hours to make an appointment to view our facilities. There are also pictures of our boarding facilities on our website as well.
What is the minimum age I can board my dog?
Puppies are welcome to board here from 14 weeks of age, or two weeks after they have received their second vaccination.
When can I drop off and pick up my dog from boarding?
You are welcome to drop off or pick up your dog from boarding between 10am – 12pm or 2pm – 4pm, 7 days per week. Times outside of these sessions can be negotiated on an as needs basis.
Do you offer long term boarding?
We can accommodate long term boarding. Please do not hesitate to phone us to discuss your requirements.
Who will be looking after my dog?
Your dog will be very well cared for by our team of professional Animal Attendants and Veterinary Nurses. They will ensure your dog is eating, drinking, toileting, happy, exercised and given lots of cuddles. Our veterinarians are also on hand to check over your pet if any of the staff have any concerns.
Is it more expensive to board my dog over school holidays, long weekends, Easter or Christmas?
We do not increase our daily fees for peak periods such as school holidays, Easter or Christmas, however there is a daily surcharge per pet for public holidays.
Do I need to pay a deposit?
We only require deposits for bookings made for Easter, Christmas and the month of January. The $100.00 deposit is non-refundable for bookings that are cancelled with less than 3 weeks notice. For bookings cancelled with more than 3 weeks notice, a $50.00 booking fee is retained and $50.00 will be refunded.
When do I have to pay for my dogs boarding?
All boarding fees must be paid in full on arrival. If your time away is extended, any balance owing can be paid when you pick your dog up.
Do I need to book well in advance?
We recommend booking well in advance for our peak periods as we book out very quickly for long weekends, school holidays, Easter and Christmas. For off peak periods, we will generally have runs available.
How do I know if my dog is going well?
Our staff closely monitor each dog daily. We have individual monitoring charts attached to each run where we document their general demeanour, food and water consumption and toileting. We understand you will be missing your companion whilst you are away, and welcome you to email or give us a call and we can provide you with an update.
Are you able to accommodate special needs, dogs requiring medication and elderly dogs?
We sure can. We are able to accommodate a range of medical conditions and special needs. Please phone us to discuss your dogs specific requirements.
