Accommodation
The cattery facilities include 28 spacious indoor suites (2m x 1m x 7 foot high) that allow for both playtime, exercise and relaxation. If you have multiple cats, our suites are spacious enough to house your cats together.
Each suite has 3 shelves at different heights and angles to allow the cats to be active, with a window with a picturesque view situated at the top shelf.
Each cat is supplied with a cubby house with soft bedding, a scratching pole, a cat scratch wave and a three-tier track tower with balls for stimulation, enrichment and playtime. You are welcome to bring additional bedding, treats and toys for your cats (please ensure everything is clearly labelled with your cat’s name and surname). Warm in winter and cool in summer – our suites are perfect for your loved pets all year round.
The suites are thoroughly cleaned on daily basis and sanitised with veterinary strength disinfectant at the end of each cats visit.
Diet and Nutrition
Sonza supplies all of your cats daily nutritional requirements, as well as bowls, kitty litter, litter trays. You don’t need to bring anything!
If your cat is on a special diet, please bring along their food and we are more than happy to feed them as you request. Please ensure everything is clearly labelled with your cat’s name and surname.
Quality nutrition is essential for the health and well-being of your pets and for this reason; we feed quality wet food and dry food. This includes Whiskas Tinned Food (Chicken & Turkey, Chicken & Salmon, Lamb & Kidney, Casserole and Jellymeat varieties) and a combination of Royal Canin and Delicate Care dry food. Cats have access to fresh water at all times.
Vaccinations
All cats boarding at Sonza must be up to date with a current F3 vaccination.
Please ensure you being proof of vaccination at the time of admission. For the safety and well being of all cats, we will not board any cat that is unvaccinated. Failure to provide proof of current vaccination may result in your booking being cancelled if we are unable to verify the vaccination status of your cat.
Frequently asked questions
Will my cat be mixed with other cats?
No. For the safety and well being of all cats, we only house them if they are from the same family. We do not let them interact with other cats outside of your household.
What if my pet becomes unwell?
We have a fully equipped veterinary clinic on the premises with two full-time resident veterinarians. In the unlikely event that your cat became unwell whilst holidaying here, one of the veterinarians will examine your cat and notify you.
What if my cat is on medication?
We are more than happy to medicate your cat if it is on medication. There is an additional $5.00 per day fee for this service. Please ensure that any veterinary dispensed medication is in the original packaging with the label as dispensed by the veterinarian.
Can I come for an inspection prior to making a booking?
Absolutely. You are more than welcome to contact us during business hours to make an appointment to view our facilities. There are pictures of our cattery facilities on our website as well.
What is the minimum age I can board my cat?
Kittens are welcome to board here from 14 weeks of age, or two weeks after they have received their second vaccination.
When can I drop off and pick up my cat for boarding?
You are welcome to drop off or pick up your cat from boarding between 10am – 12pm or 2pm – 4pm, 7 days per week. Times outside of these sessions can be negotiated on an as needs basis.
Do you offer long term boarding?
We can accommodate long term boarding for your cat. Please contact us to discuss your requirements.
Who will be looking after my cat?
Your cat will be very well cared for by our team of professional Animal Attendants and Veterinary Nurses. They will ensure your cat is eating, drinking, toileting and happy, whilst ensuring plenty of cuddles are given. Our veterinarians are also on hand to check over your pet if any of the staff have any concerns.
Is it more expensive to board my cat over school holidays, long weekends, Easter or Christmas?
We do not increase our daily boarding fees for peak periods such as school holidays, Easter or Christmas, however there is a daily surcharge per pet for public holidays.
Do I need to pay a deposit?
We only require deposits for bookings made for Easter, Christmas and the month of January. The $100 deposit is non-refundable for bookings that are cancelled with less than 3 weeks notice. For bookings cancelled with more than 3 weeks notice, a $50 booking fee is retained and $50 will be refunded.
When do I have to pay for my cats boarding?
All boarding fees must be paid in full on arrival. If your time away is extended, any balance owing can be paid when you pick your cat up.
Do I need to book well in advance?
We recommend booking well in advance for our peak periods as we book out very quickly for long weekends, school holidays, Easter and Christmas. For off peak periods, we will generally have suites available.
How do I know if my cat is going well?
Our staff closely monitor each cat daily. We have individual monitoring charts attached to each suite where we document their general behaviour, food and water consumption and litter usage. We understand you will be missing your feline friend whilst you are away, and welcome you to email or give us a call and we can give you an update.
Are you able to accommodate special needs, cats requiring medication and elderly cats?
We sure can. We are able to accommodate a range of medical conditions and special needs. Please phone us to discuss your specific requirements.
What do you provide to help my cat to adjust to the change of environment?
We have soft music playing 24 hours a day throughout the cattery. We also have Feliway diffusers positioned throughout the cattery to reduce stress levels and assist in keeping a clam and balanced environment.
